Your Experience of Service
Primary Health Network (YES PHN) Survey

Your feedback is important. This questionnaire was developed with service consumers. It aims to help providers and consumers to work together to build better services. Completion of the survey is voluntary. All information collected in this survey is anonymous. None of the information collected will be used to identify you. It would be helpful if you could answer all questions, but please leave any question blank if you don’t want to answer it. You should read the Participant Information Form before deciding if you want to complete this survey.

These questions ask how often we did the following things . . .

Thinking about the care you have received from this service within the last 3 months or less, what was your experience in the following areas?

These questions ask how well we did the following things . . .

Thinking about the care you have received from this service within the last 3 months or less, what was your experience in the following areas?

Demographic questions

The information in this section helps us to know if we are missing out on feedback from some groups of people. It also tells us if some groups of people have a better or worse experience than others. Knowing this helps us focus our efforts to improve services. No information collected in this section will be used to identify you.